Tailor Flow Privacy Commitment
Tailor Flow ("we", "our", or "us"), operated by Winkplan Technologies, is committed to safeguarding the privacy, confidentiality, and integrity of personal data entrusted to us by our vendor shops and their end customers. This Privacy Policy details how we collect, process, store, and protect your information.
Vendor Data Ownership Guarantee
Your data belongs 100% to your tailoring business. Tailor Flow will NEVER sell, lease, commercialize, or share your customer contact directories, measurement figures, design sketches, or shop financial ledgers with third-party advertisers or competing workshops.
1. Information We Collect
- Account & Registration Information: Business name, shop owner's name, physical shop address, email address, mobile phone number, and account passwords (stored using salted cryptographic hashing).
- Vendor Operational Data: Customer contact details, garment measurement specifications, digital styling sketches, audio voice notes, fabric inventory records, purchase invoices, and staff piece-rate wage logs entered into the ERP.
- Billing & Payment Data: Subscription invoice history, transaction identifiers, payment timestamps. Note: Sensitive payment card numbers, expiry dates, and CVVs are processed directly by certified PCI-DSS Level 1 compliant payment gateways and are never stored on Tailor Flow servers.
- Technical Diagnostics: IP address, device type, browser specifications, login timestamps, and error diagnostic logs used strictly to ensure platform security and performance optimization.
2. Purpose of Data Processing
We process collected data solely for the following legitimate business purposes:
- To provide, maintain, and deliver the core ERP and POS functionality.
- To synchronize customer sizing profiles, sketches, and audio instructions across your registered workshop devices.
- To issue official invoices, process subscription renewals, and provide customer support.
- To send critical system alerts, data backups, and security notices.
3. Data Security & Encryption Standards
- In-Transit Encryption: All communications between your browser/devices and Tailor Flow servers are encrypted via TLS 1.3 / HTTPS using 256-bit encryption.
- At-Rest Security: Enterprise databases are hosted within secure, audited data centers with automated encrypted daily backups and strict firewall isolation.
- Role-Based Access Control: Only authorized staff members designated by the vendor shop owner can access internal workshop records. Tailor Flow technical personnel access vendor accounts only upon explicit request for troubleshooting assistance.
4. Data Retention & Vendor Rights
- Right to Export: Vendors may request a complete export of their customer records, sizing vault data, and transaction histories in standard format (CSV/Excel) at any time.
- Right to Erasure: Upon account cancellation or written request, vendors may demand permanent deletion of all stored customer measurements and account records from our production databases within 30 days.
- Cookies: We use strictly essential cookies and local browser storage to manage user authentication sessions and maintain UI preferences. We do not employ third-party tracking or advertising cookies.
5. Contacting our Data Protection Officer
For inquiries regarding personal data privacy, data exports, or compliance rights, contact:
Company: Tailor Flow (Winkplan Technologies)
Head Office: 4-A, Infinity Tower, G#1, Vbuild, Khaliq-uz-Zaman Rd, Block-8, Karachi,
Pakistan
Email: info@tailor-flow.com
Phone / WhatsApp: +92-345-609-0901